En la CFPB estamos monitoreando el uso de tecnologías de chatbot por las instituciones financieras para garantizar que los consumidores reciban asistencia oportuna y confiable de sus proveedores.
Los miembros de las redes de justicia pueden aprender las prácticas de las redes que se adaptaron en los últimos años, y replicar sus esfuerzos en sus comunidades.
Elder justice stakeholders can learn from best practices of networks that adapted in the last several years and replicate their efforts in their communities.
Estamos tomando un nuevo paso para asegurar que las decisiones tomadas por modelos automáticos, a veces mercadeadas como inteligencia artificial, sean responsables.
Today, the CFPB is taking another step toward ensuring accountability for automated decision models, sometimes marketed as artificial intelligence (AI).
Mortgage borrowers are paying around $100 a month more depending on which lender they choose, for the same type of loan and the same consumer characteristics (such as credit score and downpayment).
The CFPB is exploring long-term solutions to move away from single points of failure, ensure system resilience, and eliminate unnecessary complexity in rulemaking.
The nationwide credit reporting companies have removed medical collections already paid, under $500 or less than a year old from consumer credit reports. Have medical debt? Here’s what you should know.
Las compañías nacionales de informes de crédito removieron cobranzas médicas ya pagadas, menores de $500 y con menos de un año de antigüedad de los informes de crédito de los consumidores. ¿Tiene deuda médica? Le mostramos qué debe saber.
Los emisores de tarjetas de crédito no están reportando sus datos de pagos a las empresas de informes de crédito. Preguntamos por qué, y esto descubrimos.
Companies that provide adjustable-rate mortgages, student loans, home equity lines of credit, reverse mortgages, and credit cards are ending their use of a popular interest rate index, which expires June 30, 2023.
Help is available for homeowners who took out second mortgages years ago, and believed their loans were either forgiven or modified into a single loan, and now are being targeted by debt collectors threatening foreclosure.
Hay ayuda disponible para propietarios que hayan tomado una segunda hipoteca y ahora son blanco de cobradores que amenazan con ejecuciones hipotecarias.
Credit cards are one of the most common financial products in our country, providing the bulk of short-term credit for families. Interest rates on credit cards have risen substantially, with average interest rates going over 20%. Given the trends for the 175 million Americans with credit cards, the CFPB estimates that outstanding credit card debt may continue to set records and could even hit $1 trillion.