The CFPB’s source code policy: open and shared
The Bureau was fortunate to be born in the digital era. We've been able to rethink many of the practices that make financial products confusing to consumers...
Blog
Utah: A Leader in Protecting Seniors from Exploitation
When Utah Attorney General Mark Shurtleff invited me to Salt Lake City to meet with him, state and local senior services, and law enforcement groups, I...
CFPB promotes Financial Literacy Month
April is Financial Literacy Month, and we are teaming up with other government agencies, nonprofit organizations, and businesses to promote financial...
Remittance transfer rule: A personal perspective
As a child of South Asian immigrants, I recall my parents frequently sending money back to our family and friends in India. They would use a service to send...
Share your input on payday lending for the official record
Public input is tremendously important to our work at the CFPB. At our January field hearing in Birmingham, we had the opportunity to gather information...
Learning to speak financial products and services
It can be hard to understand the language of financial products and services. Just what exactly is a grace period? What about an ARM? A balloon payment? And...
Too Big to Fail: Student debt hits a trillion
Recently, we undertook what we understand is the first major effort to understand the size of the private student loan market. This market went through the...
Don’t miss the chance to make a nomination
Last month, Director Cordray announced that we are taking nominations for our Consumer Advisory Board. The CAB offers us advice and consultation on emerging...
Making new partners at our first VSO-MSO town hall
One of the biggest challenges of working at a new organization is getting the word out about what you do and how your product or service makes a difference...
Consumer response now sharing complaints with FTC Consumer Sentinel
The Dodd-Frank Act requires the CFPB to share consumer complaint information with the Federal Trade Commission ("FTC") and other state and federal agencies...
Illinois: Working hard to protect seniors
Last month, my team and I traveled to Chicago, Illinois, to learn more about that state's efforts to protect seniors from financial abuse and to share...
Who is going to help with your complaint about an auto or installment loan?
We recently launched the first phase of a new system to help consumers who have problems with auto loans and other types of installment loans, such as loans...
Our student loan complaint system is open for business
If you have a complaint about student loans, we are ready to hear from you. For the first time, a single agency is now responsible for watching out for all...
Our second National Consumer Protection Week
This week is National Consumer Protection Week. The Bureau and other federal agencies participate in this week to help consumers safely navigate the markets...
Advancing consumers’ interests
Today we are expanding our consumer response system to take consumer complaints on checking and savings accounts. These accounts play a critical role in the...
Notice about possibly malicious emails
Today, the CFPB has learned that businesses have received emails that falsely purport to originate from the CFPB. These emails contain the subject line...
Set a goal and start a savings habit
At the Bureau, we believe in empowering American Consumers to make informed financial decisions. We want you to have the information you need to get what...
We’re taking nominations for our Consumer Advisory Board
We are assembling a group of experts who can give us the outside guidance we'll need as we move forward with our work. Board members will provide us with...
Live from New York City!
Our live events on checking have ended. You can watch an archived recording of the morning roundtable below, or read Director Richard Cordray's remarks. And...
What’s your status when it comes to overdraft coverage?
As we begin our inquiry into overdraft practices, we've issued a consumer advisory on overdraft coverage and fees. Institutions can't charge you for...
SBREFA, Small Providers, and Mortgage Disclosure
The CFPB is mindful that new statutory requirements we are implementing can burden as well as benefit small financial services providers. We use many...
Know Before You Owe: The last dance…or is it?
This week we are in Austin, Texas! We're conducting the final round of testing of the integrated disclosures you receive at two different points in the...
Office of Financial Education begins listening tour in New York
Financial education organizations, many with limited staff and money, could have a bigger impact by teaming with agencies that provide services and other...
We want to make it easier for you to submit comments on streamlining regulations
In November of 2011, we asked you to help us streamline the regulations we inherited from seven Federal agencies. Today we launched our Regulation...
Making a difference in the lives of immigrants and others who send money abroad
Over my years of public service, I've met a lot of hard-working people who regularly send money transfers, or remittances, to family members and others...