Our work on fair lending
We’ve created, refined, and implemented a process to focus our supervisory work on areas that present higher risk to consumers when it comes to fair lending.
Blog
Explainer: Compensating consumers for Bank of America’s illegal tactics for credit card add-on products
We're ordering Bank of America to refund up to $727 million to approximately 2.9 million consumers for unfair billing and deceptive marketing and sales...
We’re protecting students from predatory lending
Today, we filed a lawsuit against ITT Educational Services, Inc., accusing the for-profit college chain of predatory student lending. We believe that ITT...
Ally to repay $80 million to consumers it discriminated against
When you shop for a car, auto lenders work with your auto dealer to offer you financing for your loan. Auto lenders consider the terms of your loan, your...
Explainer: What the multi-billion dollar Ocwen enforcement action means for you
We're taking action against Ocwen Financial Corporation for years of systemic misconduct that includes unfair shortcuts, unauthorized fees, deception...
Our first enforcement action against a payday lender
We announced an enforcement action against one of the largest short-term, small-dollar lenders in the country. The company has agreed to reimburse up to $14...
Explainer: How does the Chase order handle refunds?
Yesterday, we determined that Chase Bank USA, N.A. and JPMorgan Chase Bank, N.A. unfairly billed customers for services relating to identity theft...
Order: Auto loan program partners to refund about $6.5 million to servicemembers
If you are a servicemember who participated in the Military Installment Loans and Educational Services (MILES) auto loan program operated by U.S. Bank and...
Encouraging “responsible conduct” in enforcement investigations
Today, we issued a bulletin about what kind "responsible conduct" we will be looking for in our enforcement investigations. The purpose of the bulletin is...
The best legal externship money can’t buy
Are you a highly-motivated law student looking for an externship this fall? Do you have the desire to impact the lives of everyday American families? If you...
Partnering in an information sharing agreement with the Navajo Nation to protect tribal consumers
One way we further our mission to protect consumers is through appropriately sharing with state and local law enforcement agencies information that CFPB has...
A joint enforcement action with states to stop illegal advance fees
Today, a federal district court entered an order that returns money to the pockets of American consumers and stops a company from violating laws. The case...
Order: American Express is responsible for compensating customers for illegal practices
As a result of today's order, American Express must repay an estimated $85 million to approximately 250,000 consumers. American Express will return the...
Consumers expect, and deserve, that companies follow the rules
Today, in close partnership with our fellow banking regulators, we are ordering three subsidiaries of the American Express Company to put some $85 million...
Enforcing consumer protections by gathering information for investigations
The mission of the CFPB is to ensure compliance with federal consumer financial laws through effective enforcement of those laws. When the Office of...
How will the Capital One order handle refunds?
The Bureau has determined that Capital One marketed certain "add-ons" – fee-based services added to credit card accounts – in a way that violated federal...
New rules governing the CFPB’s enforcement work
Today, the CFPB is posting three final rules and one interim final rule that we have sent to the Federal Register for publication. The rules deal with our...
A new tool for protecting the military community
Today, we proudly announced a joint effort with state Attorneys General and the Department of Defense to combat scams directed at servicemembers, veterans...
The CFPB wants you to blow the whistle on lawbreakers
Do you have information about a company that you think has violated federal consumer financial laws? Are you a current or former employee of such a company...
Coordinating Consumer Complaints
The Dodd-Frank Act requires the CFPB to share consumer complaint information with the FTC and other state and federal agencies. The goal is to make sure...
A Level Playing Field for Consumer Financial Products and Services
Today, I addressed the National Association of Attorneys General. It was good to see some old friends and new faces – State attorneys general from around...