TCCP Survey FAQs

Yes. The CFPB is required by law to collect certain credit card price and availability information from a sample of credit card issuers and report this information to Congress and make it available to the public, pursuant to provisions of the Truth In Lending Act (TILA), 15 USC § 1646(b)(1), (2) & (4) . If your financial institution received an order from the CFPB requiring t to complete the TCCP Survey, your financial institution must complete and submit the TCCP Survey to the CFPB.

Updated March, 21, 2023

TILA requires the CFPB to survey the 25 largest issuers of credit cards, and no fewer than 125 additional credit card issuers that are distributed equitably and geographically and represent a wide spectrum of institutions. See 15 USC § 1646(b)(2) . Your financial institution was selected because it meets one of the above standards.

Updated March 21, 2023

The TCCP Survey dates are March 1 and September 1 unless otherwise stated in the order requiring the financial institution to complete the TCCP Survey. The information provided by the financial institution must be current as of December 31, for the March 1 survey date, or June 30, for the September 1 survey date.

Updated March 21, 2023

No. Prior participation in the TCCP Survey does not mean that your financial institution will be selected to participate in the future. If your financial institution was previously required participate in the TCCP Survey, it is possible that your financial institution will be required to participate again in the future. Nevertheless, absent an order from the CFPB to submit the TCCP Survey, your financial institution is not required to file the survey.

However, a financial institution may volunteer to submit a TCCP Survey if it was not selected by the CFPB to participate in the survey. To volunteer to submit a TCCP Survey, please complete the Collect Registration Form and submit it to Collect_Support@cfpb.gov. After the Bureau CFPB processes the Collect Registration Form, the point of contact (POC) listed on the Collect Registration Form can either complete the TCCP Survey or delegate another person (delegated POC) to complete the TCCP Survey.

Updated March 21, 2023

There are three types of TCCP Survey participants: (1) large issuer survey participants, (2) regional issuer survey participants, and (3) voluntary survey participants. If your financial institution is required to participate in the TCCP Survey, the order from the CFPB will state whether your financial institution is a large issuer survey participant, or a regional issuer survey participant. If your financial institution is choosing to voluntarily submit a TCCP Survey, your financial institution is a voluntary survey participant.

Large issuer survey participants are required to submit a TCCP Survey for each of their network-branded, domestic consumer credit card products. For the purposes of the TCCP Survey, a credit card “product” is defined by “the existence of a unique marketing or brand name associated with that specific program. For example, a card issuer offers two credit card products marketed as the “Gold Card” and the “Silver Card.” While the terms and conditions for these two separate products may be disclosed under a singular credit card agreement, for the purposes of the TCCP Survey, the pricing terms of these products must be reported separately. The example above remains the same regardless of whether or the extent to which the terms applicable to the products differ. For example, even if the Silver and Gold cards have a range of purchase APRs from 10 percent to 20 percent, the issuer cannot include accounts under the Gold Card when calculating the median purchase APR by credit score tier for accounts under the Silver Card.

Regional issuer survey participants and voluntary survey participants submit a TCCP Survey for at least one consumer credit card plan offered by your financial institution. The plan must be a third-party plan, such as Visa, MasterCard, or Discover. Do not report information on a specific retail store card plan. Your financial institution must use the third-party plan that had the largest number of cards outstanding and that was available to new customers as of the report date. If your largest plan is an affinity group plan, you may report information on that plan, or you may report on the largest plan made available to the general public (such as Visa or MasterCard that does not require affinity relationship). Both regional and voluntary issuer survey participants have the option to submit additional TCCP Surveys for other credit card products offered by your financial institution.

For more information on completing the TCCP Survey, review the data and access resources for submitting the TCCP Survey.

Updated March 21, 2023

No. Please email Collect_Support@cfpb.gov to be removed from the survey panel.

Updated June 20, 2018

Yes, Apple Pay is considered “mobile wallet provisioning” for the TCCP Survey. See Section 3.11 of the TCCP User Guide .

Updated January 31, 2022

No. The TCCP Survey requires a reporting credit card issuer to report whether it imposes a transaction fee for each use of the card to make a purchase. See Section 3.6 of the TCCP User Guide . A foreign transaction fee is not assessed for each use of the card, as a foreign transaction fee is only assessed when a consumer uses a credit card to make a purchase in a foreign currency.

Updated January 31, 2022

If the credit card product is not offered to certain credit tiers, enter “999” for any relevant fields that require a numeric entry.

Updated April 11, 2023

For purposes of the TCCP Survey due on April 20, 2023, please report as “unsecured credit cards” any credit card accounts offered by credit unions that are secured by a lien pursuant to 12 USC 1757(11).

Updated April 11, 2023

The TCCP Survey question “Does this card offer an introductory APR?” refers only to introductory purchase APR. It does not refer to introductory balance transfer APR.

Updated April 11, 2023

It depends. You should respond “yes” if the credit card offered balance transfer promotional periods to new and/or existing cardholders during the survey period. You should respond “no” if the card product did not offer balance transfer promotional periods to new and/or existing cardholders during the survey period.

Updated April 11, 2023

You should provide a response that refers to balance transfer promotional periods offered during the survey period. If applicable, you should populate the credit tier fields for APR during the balance transfer promotion offered during the survey period. If applicable, you should populate the median APR field with the value during the balance transfer promotional period offered during the survey period.

Updated April 11, 2023

Yes. Please populate the response to the above question with information from balance transfer promotions offered during the survey period.

Updated April 11, 2023

For the field “Median Length of Balance Transfer in Months,” enter information about the median length of balance transfer promotional period for balance transfer promotions available during the survey period, if applicable. If there was no balance transfer promotion during the survey period, enter “999.”

Updated April 11, 2023

The “Services” section under “Benefits” should include benefits that require separate registration and/or a separate fee. It should also include benefits that do not require a separate registration and/or a separate fee Anything included in the “Benefits” section that requires a separate fee should also be noted in the “Fees” section under “Other.”

Updated April 11, 2023

Benefits that are offered through a card network should be included. Anything included in the “Benefits” section that requires a separate fee should also be noted in the “Fees” section under “Other.” For the survey due April 20, 2023, financial institutions do not need to indicate whether the issuer or the card network is providing the benefit.

Updated April 11, 2023