Supervisory Highlights: Spring 2017
In this issue of Supervisory Highlights, we report examination findings in the areas of mortgage servicing, mortgage origination, student loan servicing...
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Monthly Complaint Report, Vol. 19
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
A snapshot of servicemember complaints: a review of issues related to VA mortgage refinancing
Since the Bureau began accepting mortgage complaints in 2012, we've received over 12,500 mortgage complaints from servicemembers, veterans, and their...
Supervisory Highlights, Issue No. 13 (Fall 2016)
In this issue of Supervisory Highlights, we report examination findings in the areas of automobile origination, automobile servicing, debt collection...
Supervisory Highlights: Summer 2016
In this issue of Supervisory Highlights, we report examination findings in the areas of auto originations, debt collection, mortgage origination...
Testing of Bankruptcy Periodic Statement Forms for Mortgage Servicing
This report summarizes the findings related to the Bureau’s consumer testing of sample periodic statement forms for consumers in bankruptcy.
Supervisory Highlights: Winter 2016
In this tenth issue of Supervisory Highlights, we share findings from recent examinations in the areas of student loan servicing, remittances, mortgage...
Supervisory Highlights: Fall 2015
In this issue of Supervisory Highlights, we report examination findings in the areas of consumer reporting, debt collection, mortgage origination, mortgage...
Student loan servicing
This report reviews and discusses public comments submitted in response to a Request for Information Regarding Student Loan Servicing published in the...
Leveraging technology to empower mortgage consumers at closing
As part of the our broader efforts to improve the mortgage process for consumers, we took a close look at one important part of a mortgage transaction: the...
Supervisory Highlights: Summer 2015
In this issue of Supervisory Highlights, we report examination findings in the areas of mortgage origination, fair lending, mortgage servicing, deposits...
Supervisory Highlights: Winter 2015
The supervision of companies offering financial products and services is one of our core functions, and we remain committed to periodically publishing...
Consumers’ Mortgage Shopping Experience
We aim to help consumers become better and more informed mortgage shoppers.
Manufactured-housing consumer finance in the U.S.
Manufactured homes account for a small but important share of single-family housing in the U.S.
Using publicly available information to proxy for unidentified race and ethnicity
We ensure that lenders are complying with fair lending laws and are addressing discrimination across the consumer credit industry.
Consumer Response: A snapshot of complaints received
We began accepting consumers' credit card complaints on July 21, 2011 and we now accept complaints about mortgages, bank accounts and services, private...
Snapshot of older consumers and mortgage debt
Older homeowners are carrying more mortgage debt than ever before.
Mortgage closings today
Buying a home is one of the biggest financial decisions most people will make in their lifetimes, but navigating the closing process can be a challenge.
Supervisory Highlights: Winter 2013
Our mission is to help ensure a financial services marketplace that operates in accordance with federal consumer financial law and works well for both...
Financial literacy annual report
Improving financial literacy requires more than simply providing consumers with more information.
A Snapshot of Complaints Received
We began accepting consumer complaints on July 21, 2011 and we now accept complaints related to credit cards, mortgages, bank accounts and services, private...
Consumer Response Annual Report
On July 21, 2011, the Bureau began consumer response operations as the nation's first federal agency specifically mandated to protect American consumers in...