Complaint snapshot: Debt collection
One of the primary functions of the Bureau of Consumer Financial Protection (Bureau) is collecting, investigating, and responding to consumer complaints. The Bureau’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints.
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on debt collection.