The CFPB has entered the chat
The CFPB is monitoring financial institutions’ use of chatbot technology to ensure consumers receive timely and reliable support from their providers.
Blog
La CFPB ha entrado al chat
En la CFPB estamos monitoreando el uso de tecnologías de chatbot por las instituciones financieras para garantizar que los consumidores reciban asistencia oportuna y confiable de sus proveedores.
CFPB releases updates to mortgage servicing exam procedures
Today, the CFPB is releasing our updated Mortgage Servicing Examination Procedures, providing transparency to stakeholders about how we do our work.
What new supervised institutions need to know about working with the CFPB
The CFPB’s supervisory activities may help entities identify issues before they become systemic or cause significant harm. Here’s what newly supervised institutions can expect from a supervisory relationship with the CFPB.
The CFPB finalizes rule to increase transparency regarding key nonbank supervision tool
Today the CFPB finalized changes to its procedural rule related to nonbank supervision based on a risk determination.
Measuring the impact of financial institution overdraft programs on consumers
Banks and credit unions heavily rely on fees from overdrafts and non-sufficient funds transactions. We’ve launched a supervisory effort to measure the impact of overdraft practices on consumers.
Credit disputes: getting a clear statement of results from your furnisher
When you dispute credit information with your bank or other furnisher, you should get a clear and understandable response stating a result.
Explainer: What is nonbank supervision?
The CFPB examines financial companies for compliance with Federal law, to protect consumers and maintain well-functioning markets.
Exams lead to remediation for private loan servicers’ unfair practices
The CFPB is taking action against private student loan servicers that fail to live up to their promises. Consumers rely on servicers execute on incentive programs and provide promised payment relief.
Overcharging for add-on products on auto loans
Unfair practices – failing to provide refunds of unearned premiums for add-on products and miscalculation of add-on product refunds.
CFPB Extends Opportunity for Public to Provide Input on Junk Fees
The CFPB announced it will extend the deadline for the public to share input and stories on exploitative junk fees through April 11, 2022.
Seven examples of unfair practices and other violations by mortgage servicers: CFPB supervision activities uncover red flags
CFPB’s supervision activities revealed unfair acts and practices, and other violations, by mortgage servicers. Here’s what to be aware of and how to find the resources you need if you’re struggling to make your mortgage payments.
Protecting consumers through a pandemic: 2020 Fair Lending Report to Congress
This report describes our fair lending activities in supervision, enforcement, guidance and rulemaking, interagency coordination, and outreach and education for calendar year 2020.
Protecting consumers and encouraging innovation: 2019 Fair Lending Report to Congress
This report describes our fair lending activities in innovation, outreach, prioritization, guidance and rulemaking, supervision, and enforcement for calendar year 2019.
Supervisory work continues with a commitment to protecting consumers
The CFPB is committed to protecting consumers through our supervisory work while working to ensure the health and safety of our remote examination staff and employees of our supervised institutions.
Mantenemos el compromiso de proteger a los consumidores con nuestro trabajo de supervisión
El CFPB está comprometido a proteger a los consumidores con nuestro trabajo de supervisión, asegurando la salud e integridad de nuestro personal y el de las instituciones supervisadas.
Bureau roundtables seek public input
As part of the Bureau’s commitment to engage stakeholders in active dialogue about key issues, the Bureau recently held three roundtables to gather feedback about the Requests for Information the Bureau recently issued.
Six years serving you
Learn about our work over the past six years to create new consumer financial protections and provide resources to help people make informed financial decisions.
How we keep you safe in the consumer financial marketplace
Our division of Supervision, Enforcement, and Fair Lending works to create a level playing field in financial markets and to help ensure fairness for consumers.
Consumers Count: Five years standing up for you
In the past five years, we have written rules, enforced laws and, supervised banks and other financial companies, while at the same time creating resources...
Come be our ‘boots on the ground’ – join our supervision team!
We're recruiting examiners – our "boots on the ground" within our supervision team – to work daily with large banks and nonbank companies to ensure...
Realigning our supervision work
Today we're announcing the reorganization of our Headquarters staff for Supervision. We will continue having two Supervision offices at Headquarters, but...
Foreclosure help is free, and scams are expensive
If you're having trouble paying your mortgage, we can help you get connected to a HUD-approved housing counselor at no cost to you. The counselor can help...
Live from Detroit, MI!
For the first time, consumer reporting agencies will be subject to a federal supervision program. We made the announcement at a field hearing in Detroit...
Fair Notice on Fair Lending
Millions of Americans rely on loans and other credit products to attend college, buy cars, purchase homes, or open businesses. For many of us, access to...