Newsroom | Consumer Financial Protection Bureau

Press release

Published NOV 12, 2013

The CFPB and City of Columbus Team Up to Help Local Consumers with Questions and Complaints

Columbus Consumers Can Call 311 to Connect with the CFPB About Financial Issues Today, the Bureau and the City of Columbus announced a partnership to...

Consumer complaints

Press release

Published NOV 06, 2013

CFPB Begins Accepting Payday Loan Complaints

The Bureau is now accepting complaints from borrowers encountering problems with payday loans. Payday loans, also known as "cash advances" or "check loans,"...

Press release

Published OCT 31, 2013

CFPB and St. Louis Team Up to Help Local Consumers with Questions and Complaints

Today, the Bureau and the City of St. Louis, Missouri announced a partnership to connect consumers with the CFPB to ask questions and submit complaints...

Consumer complaints

Press release

Published OCT 03, 2013

CFPB Takes Action Against Meracord for Processing Illegal Debt-Settlement Fees

Payment Processor to Pay $1.376 Million for Aiding Illegal Practices by Debt-Settlement Companies Today, the Bureau announced an enforcement action against...

Press release

Published SEP 20, 2013

CFPB and Jackson, Miss, Team Up to Help Local Consumers with Questions and Complaints

Today, the Bureau and the City of Jackson, Mississippi announced a partnership to connect consumers with the CFPB to ask questions and submit complaints...

Consumer complaints

Speech

Published SEP 05, 2013

Director Cordray Remarks at the National Baptist Convention

We are here to make sure that the problems of the past, which hurt so many consumers, do not happen again. We are here to foresee and prevent the problems...

By Richard Cordray

Testimony

Published JUL 31, 2013

Hollister K. Petraeus Before the Senate Committee on Veterans’ Affairs

Concerning our education mission, in an effort that I think would be of interest to this committee, my team worked with the Department of Defense (DoD) to...

By Holly Petraeus

Press release

Published JUN 18, 2013

CFPB and Boston Team Up to Help Local Consumers with Questions and Complaints

Today, the Bureau and the City of Boston announced a partnership to connect consumers with the CFPB to ask questions and submit complaints about financial...

Consumer complaints

Press release

Published MAY 31, 2013

Consumer Financial Protection Bureau Complaint Data Now Searchable by State

"This data puts valuable information in the hands of consumers to help them understand what is happening in their states," said CFPB Director Richard...

Testimony

Published APR 22, 2013

Testimony of Richard Cordray at the US Senate Committee on Banking, Housing, and Urban Affairs

The report illustrates the ways we are using the tools Congress has provided us to empower consumers and promote a fair, transparent, and competitive...

By Richard Cordray

Press release

Published MAR 28, 2013

CFPB Releases Largest Collection of Federal Consumer Financial Complaint Data

The database allows the public to see what consumers complained about and why, as well as how and when the company in question responds.

Speech

Published MAR 28, 2013

Prepared Remarks of Director Richard Cordray at the Consumer Response Field Hearing

And for a brand-new agency like the Bureau, born out of the recent financial crisis, consumer complaints are an opportunity for us to help consumers in...

By Richard Cordray

Press release

Published FEB 07, 2013

Consumer Financial Protection Bureau Teams Up with Newark to Help Local Consumers with Questions or Complaints

With today's pilot-program announcement, Newark residents who call 4311 with a question or complaint about consumer financial products or services will be...

Press release

Published DEC 19, 2012

CFPB Launches Public Inquiry on the Impact of the CARD Act

The CFPB wants to know how the CARD Act has affected the daily lives of consumers and the behavior of industry.

Press release

Published OCT 22, 2012

CFPB Now Taking Complaints on Credit Reporting

Consumer reporting agencies, which include what are popularly called credit bureaus or credit reporting companies, are private businesses that track a...

Speech

Published JUN 19, 2012

Remarks by Richard Cordray on the Consumer Complaint Database

One of our key tools to accomplish that task is our ability to receive and process consumer complaints, which allows us to hear directly from consumers...

By Richard Cordray

Press release

Published JUN 19, 2012

CFPB Launches Consumer Complaint Database

In December, the CFPB asked the public to comment on a proposed policy of making some credit card complaint data publicly available. After considering those...

Press release

Published JUN 13, 2012

CFPB Publishes Private Student Loan Borrower Comments

These comments contain unique, detailed, and personal depictions of consumer experiences with private student loan debt.

Press release

Published MAR 22, 2012

CFPB Invites Consumers to Ask CFPB

"Ask CFPB gives consumers answers in plain language so they can make sound financial decisions. But today's launch is just the beginning – we will continue...

Press release

Published MAR 05, 2012

CFPB Now Taking Private Student Loan Complaints

The CFPB will assist all borrowers experiencing problems taking out a private student loan, repaying their private student loan, or managing a student loan...

Press release

Published MAR 01, 2012

Consumer Financial Protection Bureau now taking complaints on checking accounts

Almost nine out of ten American households have at least one checking account, and many also maintain a savings account. Yet, despite the fact that they are...

Press release

Published DEC 15, 2011

CFPB Begins Taking Whistleblower Tips

The CFPB is welcoming information about potential violators from current or former employees, contractors, vendors, and competitor companies. The Dodd-Frank...

Press release

Published NOV 30, 2011

CFPB Releases Initial Report on Credit Card Complaints

The CFPB is using the information learned in the first few months of credit card complaints to help identify problems in the market. After careful analysis...

Press release

Published JUL 21, 2011

CFPB Ready to Help Consumers on Day One

The Bureau hit the ground running this week, launching functions and issuing a variety of required rules and reports that represent important steps in...